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Hello franceservers.com, When did you place your AlertPay PrePaid Debit Card order? Depending on where you are located geographically you will be able to either deposit by bank transfer or by bank wire. Best regards, Tarik

Hello Alchih, Credit card processing is not working right now. You will have to use funds that are available in your AlertPay balance to go through with a payment. Best regards, Tarik

Hello 4815162342, You will be able to submit a government issued ID Card instead of a drivers license or passport. Best regards, Tarik

Hello Inscrutable, People who are selected for the AlertPay PrePaid Debit Card are chosen at random. You will see a banner in your account once you have been selected. Best regards, Tarik

Hello Hihi, Have a look at our AlertPay PrePaid Debit Card fees page, you will notice the load fee is $1.00USD/CAD. https://www.alertpay.com/prepaid-cards/transactions-fees-limits.html Best regards, Tarik

Hey Itkraze, All members who own or have paid for the previous card will automatically get selected to be sent the new card. We will keep you up to date on what steps we will be taking in the next coming week. Best regards, Tarik

Hey 0ccul7, I suggest you submit a transaction dispute ASAP. Here is the necessary link needed to initiate one: https://helpdesk.alertpay.com/index.php?_m=tickets&_a=submit Best regards, Tarik

Hey avRo, No one who currently owns a card should be required to re-order. www.blog.alertpay.com Regards! Tarik

Hey Champ, We suggest you go through transaction dispute process. We will mediate the situation and try to resolve the problem. https://helpdesk.alertpay.com/index.php?_m=tickets&_a=submit Best regards, Tarik

Hey Champ, If you intend to get a credit card company to reverse a payment, I would like to take the time to inform you that chargebacks are agaisnt our User Agreement. Have a look at our FAQ familiarize yourself with our charge back policy...

Hello Subha86, unfortunate the RBI makes it very hard to be able to provide credti card services in India. If this changes and we support your country, we will defiantly share the good news. Regards, Tarik

Hey 0ccul7, I apologies if I missed your point, so to answer your questions, yes it is possible to submit a support ticket to our verification department. Best regards, Tarik

Hello Inscrutable, I have forwarded your ticket to our international verification team to look at. Regards, Tarik

Hello Basitali124, The names must match one hundred percent. The proof of address must reflect the name on the account. There is no way around this unfortunately. Best regards, Tarik

Hey V!P, The provided documents must absolutely be in the name that reflects the AlertPay account. Regards, Tarik

Hey Logo247, Unfortunately you will not be able to order the card with out the required documents. Best regards, Tarik

Hello Hostpink.com, The only difference between the two cards is the currency in which they are issued in. Check out the cards specifications page. https://www.alertpay.com/prepaid-cards/transactions-fees-limits.html Regards! Tarik

Hey Dartagnan, Some one will be sending you a reply with in the hour. Feel free to reply directly to the reply. Regards, Tarik

Hey Dan123, The card has been made available to our users in the UK. Regards! Tarik

Hey wsw243, Send it on over to us. Don't worry about the language. As long as its authentic we will review the documents. Best regards, Tarik