Few hours is OK, 12 hours is a lot but also fine. Sometimes it takes day when service is slow. I cant email sales, I sent an email to support, no response. Many here can provide better service & support for cheaper price. I am going to try others here, many seem better than them.
Your servers and support were very very slow when I got a VPS from you. Now I cant even email you again to get some info.
I am looking for dedicated team which can help me 24/7
Not recommended at all
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