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Hey NINO, Our team has just replied to your support ticket today. Let me know how the wire deposit goes. Maybe you can provide me with the transaction reference number so I can follow up on your verification. Best regards, Tarik

Hey Inscrutable, We are providing you with the option of verifying your alertpay account by submitting us a support ticket containing the following information: • Proof of address, such as a bank statement, credit card statement, phone bill or utility bill. The name and address must...

Hey Rt, If you have pre-registered for the Card you will also be selected to order the Card soon. Regards! Tarik

Hello Il Capo, The documents don't have to be in English. In fact they can be any authentic documents in any language. Regards! Tarik

Hey Ar!yaN, The proof of address must match your shipping address. Are you able to provided something that reflects the wanted shipping address? You can submit a screen shot of your online banking and blank out unnecessary information if you'd like. Best regards, Tarik

Hey DejaVu, If you would like the AlertPay PrePaid Debit Card and have been sent an email on ordering, you will have a limited time to order. Keep in mind that you will be asked to submit verification documents. Regards, Tarik

Hey Occul7 and avro, The reason behind this is because we are a Canadian company who has just come out of the cards beta phase, we have not gotten to the stage of being able to offer the personalized US card yet. Best regards, Tarik

Hey everyone! Just want to clarify that, yes you can send money prior to completing verification, however this will not be possible with a Business account. The Business account must be verified in order to be able to send/withdraw funds. Cheers! Tarik

Hello Pubowner, The reason we cannot support India is because the RBI has blocked outside companies from issuing cards inside India. Best regards, Tarik

Hello Pubowner, As of now, India is not one of the supported countries we will be offering our AlertPay PrePaid Debit Card to. As for verification, you may wire deposit funds from your bank account into your AlertPay account. Best regards, Tarik

Hello NewEraCracker and gh0st.hound, Unfortunately we cannot provide a time when card processing will be back up. Once the good news arrives we will be sure to share it with all members of the community. Best regards, Tarik

Hello Tyler, There is no limit on how much you can withdraw by check. As for a time frame for when these issues will be fixed, unfortunately we don't have one as of yet. Best regards, Tarik

Hello avRo, Have you checked with your bank to make sure that international wire deposits are support? Best regards, Tarik

Hey Tyler, To compensate for Us bank transfers being down, we have implemented free check withdrawals for our Us based members. Be sure to double check the address on your account prior to requesting the withdrawal by reviewing your personal information in your profile. Best regards, Tarik

Hey Simoestcoool, We understand our members needs to withdraw funds efficiently and cost effectively. We are always looking to expand our services to better current system usage. Thanks for bringing this up, I will pass on the words and keep an eye out for any updates that might be of...

Hello Vido, We have not yet started to ship. You will be made aware once this process begins. Thanks for the interest :) Best regards, Tarik

Hello Chaudhary9, You may take advantage of having several different currencies opened up at the same time. You will also be able to manage what primary currency you operate in. You can also send money in another currency if you have funds in that currency. To transfer funds to another...

Hello Capo, Thanks for the question! You may actually have up to 15 Bank accounts per country and a total of 30 per AlertPay account. Best regards, Tarik

Hey Skylookspink, You will most likely have to contact the administration. From what I understand, Filesonic has their own Alertpay account from which they then send your AlertPay account funds that you request. Hope this helps, Best regards, Tarik

Hello Positive_Guy, Check out our card page to see what countries are supported. https://www.alertpay.com/prepaid-cards/available-countries.html Best regards, Tarik