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  1. S

    The Official Alertpay Support Thread

    Hi xuploaderz Please check your messages. I have PMed you on this. Cheers
  2. S

    The Official Alertpay Support Thread

    Hi QuickSand Sorry I did not see your message earlier. You can verify your account by one of the following options: Option A: bank transfer/wire deposit, OR Option B: credit card validation. If you have a Business account, you will also have to submit proof of ownership for your business...
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    The Official Alertpay Support Thread

    Hi piratsko Gambling goes against our user agreement, and is therefore not supported. Cheers
  4. S

    The Official Alertpay Support Thread

    Hi wafifandouli All those companies are companies we would love to partner with and have using AlertPay. If you use those services ask them why they are not working with AlertPay. If we both try to convince them to use AlertPay, it might just happen. :) Cheers
  5. S

    The Official Alertpay Support Thread

    Hi Everyone I just wanted to address the issue with our AlertPay website. Please refer to this blog posting, http://blog.alertpay.com/2011/08/alertpaycom-is-experiencing-ddos-attack.html We apologize for any inconvenience, but appreciate your patience and support. Cheers
  6. S

    The Official Alertpay Support Thread

    Hi SoloDZ Please refer to my PM, and allow our resolutions team to conduct the investigation. Cheers
  7. S

    The Official Alertpay Support Thread

    Hi bapi21 The AlertPay prepaid card is currently in beta testing, and so only select members are able to use it. We hope to roll it out soon to everyone. Once it is, we will announce it. I understand your frustration with the fees; unfortunately those are the rates our bank partners...
  8. S

    The Official Alertpay Support Thread

    Hi Skepa I have PM-ed you. Cheers
  9. S

    The Official Alertpay Support Thread

    Hi kiboboss Please PM me with your transaction ID, or account name, and I will look into it. Cheers
  10. S

    The Official Alertpay Support Thread

    Hi aurbux Has your transaction dispute been filed more than 30 days ago? If so please PM me with your ticket ID so that I may look into the issue. Please be advised that conducting an investigating into a transaction dispute is a time consuming process, where our resolution team gathers...
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    The Official Alertpay Support Thread

    Hi Vertigo, -saMmy- The AlertPay prepaid card is still in beta, and is not available to all our members just yet. Once beta has been concluded, we will roll it out to all our members. Until then, we ask for your patience. Cheers
  12. S

    The Official Alertpay Support Thread

    Hi Hostinpk.com Thank you for the tip on WHT. Cheers
  13. S

    The Official Alertpay Support Thread

    Hi p2p4ever We are working on reinstating that service. As explained previously, it is taking longer than anticipated due to the numbers of parties involved and the type of agreements. Please PM, with your account name. I will look into your options on how to get verified. Cheers
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    The Official Alertpay Support Thread

    Hi salebre I'm sorry to you go to the competition, but if you feel it is in your best interest then I understand. You, along with some others were asking questions about our agreements and banking policies, and unfortunately there is only so much I can say about our internal process. I hope...
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    The Official Alertpay Support Thread

    Hi kiboboss, smrki I never ignore questions, but please understand that I have other queries on other forums that I must answer as well. I try to get to your queries as soon as possible, so please be patient if I do not answer you within a few hours. I will get to it. As it concerns...
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    The Official Alertpay Support Thread

    Hi ihavein I'm sorry to hear you were caught up in this situation, but you have more control than you think to protect yourself in these cases. AlertPay has security measures in place, but that does not keep you from including more measures. Within your AlertPay account you can change...
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    The Official Alertpay Support Thread

    Hi tigrelider Unfortunately, you can only withdraw in EUR, GBP, and USD with bank wires. For the outstanding information, such as bank code, branch code and bank contact I would recommend that you contact your bank in order to get that information. Cheers
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    The Official Alertpay Support Thread

    CG|MyDs I understand your frustration, if a verdict is rendered against you. Our resolutions team takes up to 30 days in order to conduct a thorough and exhaustive investigation. The investigation is based solely on evidence, therefore the more proof you provide the better your...
  19. S

    The Official Alertpay Support Thread

    Hi Rocke AlertPay’s presence on the forums is to help inform, and clarify issues. We are also here to discuss features and services that will be introduced. We still require our members to contact AlertPay via the phone, or send us a ticket when it pertains to specific issues about...
  20. S

    The Official Alertpay Support Thread

    Hi tmk Our plan is to offer more withdrawal solutions for our customer in India. As you, and our other Indian members may be aware of this issue is not only for AlertPay but for all online payment process, because of the banking situation in India. Cheers
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