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Hi Jayzzy Thanks for your post. We appreciate your support and business. Cheers

Hi Atlaschild We are trying as much as we can. We will all be very happy when they are reinstated. Cheers

Hi EnCiPh3r You filed a transaction dispute, and thus those take longer to respond to. When you submitted the ticket you were informed that it will take up to 30 days. AlertPay investigates the situation, gathering as much information as possible as to properly assess the situation...

Hi kenshin There was a batch sent out on July 27, so expect it 6 weeks from the date it was shipped. Unfortunately, we do not offer instant loads. As we are an online payment processor with an ewallet. We take money laundering seriously, and act in accordance to detect and prevent it...

Hi Atlaschild As AlertPay continues to grow, and more members from more countries join, agreements need to be mended. Unfortunately, the agreements become more complex, due to the number of parties involved. We, at AlertPay, are as disappointed as you are that some of the services are...

Hi Hostinpk Thank you for your message, we appreciate your support and business. Cheers

Hi kiboboss Please understand that AlertPay is not discriminating anyone. No one is being discriminated against. Our provider, unfortunately, has stipulated that certain countries are omitted from receiving prepaid cards at this moment. I totally understand your frustration. As an...

Hi Music_Machine The AlertPay prepaid card is still in beta, and so it is not available to all our members just yet. You will be able to use the card wherever Visa is accepted; stores, ATMs. You will have to load the card first, through your AlertPay account, and then you are ready...

Hi Chaudhary 9 I have spoken to my banking department, and they have informed me that in Pakistan you can withdraw via bank wire. Cheers

Hi NighMare In some countries, certain banks route wires through another bank first, that's called an intermediary. This causes a problem as the intermediary does not have the proper information to then pass on the money on to the right bank and account. Check with your bank to see if they...

Hi kenshin For Bangladesh, expect it to 6 weeks. This is based on past experience, with mail sent from North America to there. Cheers

Hi Salebre Your money is not stuck with AlertPay. We had successful withdrawals using bank wire in Serbia, as recently as yesterday. Inquire with your bank, some banks do not allow international wires. You can also PM me your account name, so that I can look into it as well. Cheers

Hi NightMare Please speak to your bank and ask them if they use an intermediary. This could be the cause of your unsuccessful withdrawals. Cheers

Hi Chaudhary Could you please tell me what country you are from so that I may look into your withdrawing options. Cheers

Hi Kiboboss For privacy reasons I cannot disclose who received cards and did not. Only a few members were entitled to the cards, as they are still in beta. It is our provider’s policy that we must abide by, therefore, why certain countries are excluded. For specific questions...

Hi Cojba ChrisZ is on a special project, and should return to the forum in September. We are always accessible, either via the phone, email, Facebook, and twitter where you can ask us questions. Those are the more secure channels in order to get answers to your questions about your...

Hi Kolibri I am very sorry that we have lost you as a member. I understand your frustration. I am here on this forum to make sure that issues that happened do not occur again. It was not a choice to omit certain countries, but we deal with banks and providers, and we must abide by...

Hi smrki It was not AlertPay’s choice, but rather a restriction put on by our banking partner, in order to put restrictions on certain countries. On the issue of payments in limbo, could you give me your account or ticket ID so that I may look into it? Cheers

Hi Aleksander Our provider sets the rules to which we must abide by. Unfortunately, Serbia is one of those countries they deem as one that cannot use our prepaid cards. You may ask your bank about their internal workings and policies, but I am not at liberty to explain our banks and...

Hi azuredrake, I understand your frustration. Your experience was positive, but overall it was less than what we expected. We are fixing things to make it better. Sometimes, it comes with hiccups. We are setting ourselves up so that we offer the services you expect, and to work well for...