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  1. S

    The Official Alertpay Support Thread

    Hi robert420 Thanks very much for your suggestion. However, Payoneer is a competitor of ours. They have their own initiatives as does AlertPay. Cheers
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    The Official Alertpay Support Thread

    Hi sarwankhan We are glad it worked great for you. We appreciate your support. Cheers
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    The Official Alertpay Support Thread

    Hi mamiman I addressed this issue in post #316 of this thread, but I will repost it. We would be very interested in who is spreading those malicious rumors. Could you please provide us with a name? AlertPay is going very strong. Our core focus for the last 6 months has been building a...
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    The Official Alertpay Support Thread

    Hi Hostinpk, technodiscount24 We do not take matters like these lightly. In only dire circumstances are actions like these taken, such as violating our user agreement, illegal/unlawful conduct, and when something/someone is flagged by our security department. AlertPay, like you two, is...
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    The Official Alertpay Support Thread

    Hi DejaVu In Belgium, AlertPay has localized banking, so you can withdraw to your bank. For verified Personal Pro accounts, you can send and receive an unlimited amount of money at one time. If your account is unverified, you can only send up to $999.00 and receive an unlimited amount of...
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    Alertpay Bank wire transfer big scam

    Hi rtx I just looked into your account. Our customer support team has been corresponding with you on this issue. You were charged $15 USD by AlertPay, which were the wiring fees. You can verify this by checking your AlertPay account. Any other fee would have been levied by your...
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    The Official Alertpay Support Thread

    Hi technodiscount24 You have been informed of why this decision has been taken. The decision cannot be reversed for the reasons stipulated in the emails you have received from my risk, fraud and security team. We wish you the best of luck in your search for a new online payment...
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    The Official Alertpay Support Thread

    Hi stevvva Could please PM me with your reference number so that I may look into the matter? Cheers
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    The Official Alertpay Support Thread

    Hi Cojba There is no new information concerning AlertPay prepaid cards, nor credit card withdrawal. Once we do, we will certainly announce it. Thanks for your patience. Cheers
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    The Official Alertpay Support Thread

    Hi Witcher For security purposes, AlertPay blocks any attempts at logging in through a proxy server. Please disable the proxy settings of your web browser. You can visit the websites below for instructions on how to disable this proxy: Proxy settings : Internet connection proxy settings ...
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    The Official Alertpay Support Thread

    Hi technodiscount24 Thank you for the kind words concerning our service and product. However, you were informed of why and how AlertPay reached its decision. A member of my team will answer your most recent email, and work with you in order to refund customers. Cheers
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    The Official Alertpay Support Thread

    Hi michomoz I was referring to cheque withdrawal. I have no news as it concerns credit card withdrawal. Cheers
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    The Official Alertpay Support Thread

    Hi mrrinmoy You have filed a transaction dispute. When you filed the transaction dispute you were informed that you might not hear from our resolutions team for 30 days. Please allow them to conduct their investigation into the matter. Please refrain from sending multiple tickets...
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    The Official Alertpay Support Thread

    Hi rocketsingh At the moment, we are testing it out, if all goes well we will restore the service. When it is ready for full launch, we will announce it. Thanks for your patience until then. Cheers
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    The Official Alertpay Support Thread

    Hi Technodiscount24 Please refrain from replying to your own emails. Only reply when you receive an email from our team. By replying to your own email, you create a backlog in our system, and lower your priority in the queue. I have told my team that you have written, and they will get back...
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    The Official Alertpay Support Thread

    Hi technodiscount24 I heard that you have called the business help desk department, and that they suggested what next steps should be. Please follow their directives and continue the correspondence with my risk team. I highly suggest you look into more preventative fraud measures for your...
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    The Official Alertpay Support Thread

    Hi rtx I just looked into your account. You were charged $15 USD by AlertPay, which were the wiring fees. You can verify this by checking your AlertPay account. Any other fee would have been levied by your bank. The second screen shot, which are of transactions, is not from...
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    The Official Alertpay Support Thread

    Hi george101 You can find all are fees on the following page, https://www.alertpay.com/en/fees.aspx We are looking at our banking options in India, and once we have something to announce we will. Cheers
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    The Official Alertpay Support Thread

    Hi KINGTHEALI These are services we want working just as much as you do. It is not our choice not to offer these. As I stated earlier, these are painstakingly slow processes due to the complexity of the issues and the number of parties that are involved. I thank you for your...
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    The Official Alertpay Support Thread

    Hi bucolini I can only provide you with the limits for AlertPay, not any particular bank. I have included sending and receiving information for each of our account types Hope this helps. - For verified Personal Starter account, you can send an unlimited amount of money...
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