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Hi chaudhary, You can also look on this part of our website, it gives you the local time: https://www.alertpay.com/en/contact.aspx Hope this helps!

Hi inscrutable & avRo, AlertPay responds to tickets within 48 business hours which is 2 business days. Business days are from Mondays to Fridays yet keep in mind that we fall under the Eastern Standard Time Zone (EST). When you posted this message it was not a business day which is the reason...

Hi Freejunks, You'll find Pakistan on our list of available countries: goo.gl/WGVYy Thanks for adopting our new product! Tanya

Hi cowboyup910, The 19.95$ enables you to have the PrePaid Debit Card shipped to your home via standard shipping. All the best, Tanya

Hi avRo, As you can see the support thread is being actively used in the past day so we are trying to inform the entire WJ community by answering your questions publicly. By posting replies on the Thread (as opposed to PMs) we are able to inform everyone else who may have had a similar...

Hello Tyler, Our Security Dept has confirmed that file hosting sites will remain supported. Torrent sites, on the other hand, have not been supported for some time now and will no longer be. Thank you for checking in directly with us on this issue! Tanya

Hi Skylookspink, Welcome! You came to the right place with your questions. WJunction members can certainly assist you. With respect to AlertPay, you are now posting on our official support page so you can a lot of info on this very thread. All the best, Tanya

Hi Positive_Guy, The PrePaid Debit Card is available in certain countries. You can see the list on this site: https://www.alertpay.com/prepaid-cards/available-countries.html All the best, Tanya

Hi kof_p, Great question! Just wanted to quote it so it could be easily accessible to Tarik. Since this is a customer support question, he will be able to address it. Thanks, Tanya

Hi Sonic, AlertPay PrePaid Debit Cards will begin to get shipped this month. Could you tell us where you had read otherwise please? I want to ensure WJ members are not mis-informed. Thanks, Tanya

Hi D@ni, What date was the ticket submitted? Any new updates on this? If not, my colleague Tarik (aka AlertPay Team) could assist you further. Just a general FYI to all WJ members, AlertPay responds to questions asked online OR tickets within 48 business hours which is 2 business days...

Hi vido and franceservers.com, Thank you so much for asking us directly about PrePaid debit Cards' timeline. The information I have been provided goes as follows: we will begin shipping the USD currency based cards this month to the AlertPay members who pre-registered. The shipping of the CAD...

Hi D@ni, Don't worry yet since AlertPay responds to questions asked online OR tickets within 48 business hours which is 2 business days (as per our Service Level Agreement). Business days are from Mondays to Fridays yet keep in mind that we fall under the Eastern Standard Time Zone (EST)...

Hi Proaudiozone, Since your question relates to your account, my colleague Tarik will address it. I address non-customer support questions. Thanks, Tanya

Hi matriex, I understand that you have posted on this thread and others regarding your account-related issues. Nevertheless, I would like to know if you submitted a support ticket to our Customer Support Dept. If not, I would highly encourage it as we are talking about a specific AlertPay...

Hi Computerbuddy, Great question that I think other members of this community have as well. I will let Tarik explain it to you since it is a customer support issue. All the best, Tanya

Hi KINGTHE_ALI, Thanks for adopting our new product! Tanya

Hi vido, I think your question was addressed on Dec 30th by the AlertPay Team. Thanks, Tanya

Hi all, Quick reminder to everyone about our service level agreement. Responses to support tickets are given within 2 business days, which means between Monday and Friday. However, if you update your ticket before we send you a reply, then you reset the response delay. If you have support...