🔔 Important Announcement from CASTHQ Support 🔔
Dear users,
We’ve faced some unexpected circumstances, and we want to be transparent about what happened and what steps we are taking.
1. Website Update
A major update has just been released. The site should already be working faster and...
🔔 Important Announcement from CASTHQ Support 🔔
Dear users,
Recently, we have received many of your requests and noticed that some issues remain unresolved:
– some of you haven’t received payouts yet,
– some accounts are still not unbanned,
– others are facing different technical...
Hello, please send your login details for the website and provide links to the videos where views were not counted in your private messages.
1759144871
Hello, we are currently connecting this server, and it will be available for use in the near future.
Hello
Thank you for taking the time to share this information. We understand your concerns.
Our goal is to ensure the safety of the platform for everyone, not to blame legitimate users.
If you can share additional information in a private message, such as examples of URLs for videos using...
🆕 Project News
Hello everyone! Here are the latest updates and plans for the near future:
Website Update
This week our tech team is rolling out an update that fixes all button glitches and random errors.
➜ We’ll announce the exact release date in advance so you can be ready.
Regular Payouts...
Hello!
Your case is still under investigation. It typically takes our security team a few days to provide a full and accurate response.
I want to assure you that our security system does not block accounts without justification or "ban" accounts. Investigations have already been completed in...
We understand your anxiety and want to emphasize that in any case a second verification wave will be carried out. It will cover not only an analysis on the side of our service, but also additional sources to make sure that all the traffic - both yours and other users - is studied as objectively...
The service security team conducted a preliminary analysis of your complaint. AI verification and manual verification indicated anomalies. We have prepared a detailed report and offer to conduct a second joint in -depth check. We are ready for constructive cooperation and do not aim to...
Dear users
We understand that waiting can be frustrating—especially when it comes to clarifying the reason for an account suspension.
However, our priority is to provide a precise and fair outcome, not a rushed response.
To avoid any mistakes, we follow a multi-stage review process...
Hello!
Please share your name (nickname/login) on the site so I can request detailed information about your case and find out the reason for the block.
Our antifraud system works automatically first, after which a specialist reviews the situation. It’s possible there was an error on our...
Hello!
Please write your name (nickname/login) on the site so that I can request accurate data on your situation and clarify the reason for the blocking.
Traffic quality checks are regularly held on the site, therefore, perhaps, an error or violation of the rules was recorded
1757996890
Hello...
Hi, thanks for reaching out!
We’ve forwarded your request to our tech support team for review. They’ll check the issue with the force adblocker and get back with a solution as soon as possible.
1757851949
Hi!
At the moment, the payment request button is only available from mobile devices...
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