why do you give msn if you don't do support through it ?
anyway i'm not here to argue , i'm being satisfied for 3 months (when you guys actully took care)but i just wanted to let you know how your business going .
i have to spend other 20 days with the rdp then its goodbye.
You still have 20 days left. Kindly open a ticket and get your problem sorted out to enjoy the remaining 20 days without any problem.