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All payouts processed except for 1 paid. New accounts or accounts with conspicuous behavior must always be checked manually, which is why it always takes longer. However, a warning banner is also displayed with the payouts section. That's why some receive payments within 6-8 hours and others...

Have you cleared your browser cache or performed a site hard reload? This should only happen if the Javascript was not loaded correctly on the client side.:thinking:

This varies depending on the user and the payment method used, most payments are sent out automatically 4 times a day. However, if, for example, a manual review is necessary, checks fail or methods such as Paypal or Payoneer are used, manual processing is necessary.

Not really, there are a few delays with some methods, e.g. because the Bitcoin or Paypal fees are currently quite high. But you can create a ticket at any time https://voe.sx/tickets and we'll take a look.

Should be fixed now, an adjustment from 35 minutes ago created this.

Does this happen more frequently or only at the time of your payout? I see that this has now been confirmed, otherwise we'll have to keep an eye on it.

Recent updates: - A table layout has been added to the list of encodings. - The bookable storage space has been increased by up to 40% per package. - Major hardware replacements are currently underway, which may be noticeable here and there for the upcoming weeks. - internal transfers now take...

Unfortunately, Greece has too low rates/revenue for an upgrade to be possible. The proportion of $ paid out vs. our own income is no different compared to other countries.

It is always best to create a support ticket, we are not that active here. :) There are many factors why the upload speed is slow. We have hundreds of servers that are rotated after each upload. So if the upload is permanently slow on all servers, then it is more of a local problem (ISP...

Clear your browser cache or check whether a browser plugin is blocking the ticket system. There are 2 servers in maintenance mode, compared to the total number of files this is always < 0.5% of all videos. No, encoding is necessary because storage space and traffic cost money and we reduce both...

I've made a note of this for us, maybe we can adjust it. Yes, it's coming back. We are currently testing some bug fixes and will reactivate it in the next 1-2 weeks. During the last integration there were a few bugs that had to be discovered and fixed first, which is why we have deactivated it...

7 cents or so, but we pay that. The range is automatic. 1-2 servers are currently in maintenance mode, which is almost irrelevant compared to our other servers. However, as there are usually tens of thousands of files on each server, this is more noticeable. But if you look at all of them, this...

This is not planned yet, but once we have set the Vidstack Player as the new standard we can take another look at it. With your video non-standard or custom resolutions, this is of course difficult. Your video falls into the 360p category, for which even YouTube only recommends 400-750-1000...

No.

Please create a support ticket with an example link so that we can check it. The integrated fix should only cover videos that are on the border of 720p (up to 20% below)

No problem, your payout should now have been executed with the updated amount. :) Recent updates: - a bug has been fixed that prevented the encoding of videos without sound. - A bug has been fixed that does not transfer preview videos internally. - There were some system optimizations...

The payment must first be approved by the accounting department, as these are your first payments. Therefore, the specified times do not apply. (but it is also written there). Should be done in 1-2 days.

As far as I can see, the files were uploaded to us first time 1-2 years ago and there the wrong video length was saved in the database. I could only discover the problem with some old .flv uploads, I assume that this is simply old data. We display the video length from the database first in the...

Yes, it is currently deactivated due to maintenance work. Some adjustments are required.

I think that works too, otherwise this P********* account ID