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Hello prem, We are providing you with the option of verifying your AlertPay account by submitting us a support ticket containing the following information: • Proof of address, such as a bank statement, credit card statement, phone bill or utility bill. The name and address must match with...

Hello Wadibahi, To keep in touch with our sound privacy policy, we are unable to divulge third party information. Best regards, Tarik

Hello Nenadx, Our team has replied to your support ticket. It seems that the attachments exceeded 1mb in size and could not be viewed. Best regards, Tarik

Hello David_James, As an online payment processor that is compliant with FINTRAC (Financial Transactions and Reports Analysis Centre of Canada) and other applicable regulatory authorities, we are unable to completely delete a member's transaction history. While it is possible to close...

Hello dekupzeed, An AlertPay account holder will be able to refund a transaction up to 90 days after the transaction has been initiated. Contact this individual if you would like to request a refund. If the individual is not cooperating, then you may submit a transaction dispute...

Hey Pro, You will be able to use it online and at ATMs that accept VISA. If by chance an ATM machine isn't working, don't worry, try another one. The three numbers is the cvv security code. The four numbers should be the pin. Let me know if you have any more questions. Kind regards, Tarik

Hello Freddy63, We will take the ID cards in any language. Our international verification team will have no problem with that :). Best regards, Tarik ---------- Post added at 02:23 PM ---------- Previous post was at 02:14 PM ---------- Hello Arslen, I don't suggest funding the AlertPay...

Hello BattleDuty, Where the documents in your name and was the address matching the one your have on your AlertPay account? Maybe you can provide me with the ticket ID. Thanks in advance, Tarik ---------- Post added at 03:24 PM ---------- Previous post was at 03:20 PM ---------- Hello...

Hey Wjump and Gonzo1136, Keep in mind that foreign exchange rate is 2.5 % of the amount in question. Check out the fees page, Nowhere is it mentioned $25. https://www.alertpay.com/prepaid-cards/transactions-fees-limits.html Have a great weekend :) Regards, Tarik

Hello Nirmalpattara, Once you verify your AlertPay account, you will have no lifetime maximum when using the send money feature. The transaction limits before the account becomes pending verification is located in the overview section. It's in plain view when you log into your AlertPay account...

Hello avRo, The proof of address must reflect the address where the card will be shipped. Are you able to maybe temporarily change the address on your bank statement to reflect the current address where you reside? All the best, Tarik

Hello DoggY DuKe, I have forwarded your submitted verification ticket to out international KYC department. They will be reviewing the submissions shortly. Best regards, Tarik

Hello baleegh999, You certainly can order the card without being verified. Keep in mind that there is a verification procedure that a client must go through for the card. However this is not linked to the Verification of the AlertPay account. All the best, Tarik

Hey Ar!yan, Our records show that the AlertPay PrePaid Debit Card has been shipped today. Best regards, Tarik

Hey Okpaa, I got some one to handle this ticket of yours. You should be getting a reply very shortly. Best regards, Tarik

Hey piratebay, Looks like everything is good now. Our team reviewed and accept the documents you submitted. Have a great one, Tarik

Hello onlymovies, The dispute is in progress. You should be getting what is called the contact request soon. Be sure to read it, understand it and reply accordingly. Keep in mind that disputes can last up to 30 days. Best regards, Tarik

Hello Piratebay, Can you resend the Proof of address(the size is too big). Make sure the file is under 1MB in size and is in Jpeg format. Best regards, Tarik

Hello CloudShadow, Feel free to send us a certified/cashiers check or a money order to fund your Alertpay balance. This is a good alternative to the bank wire. Simply select deposit, mail, then select you preferred method. All the best, Tarik

Hello DoggY Duke, It is always free to send money from one AlertPay account to another AlertPay account. There are no receiving fees as long as a member has a Personal Starter account. Have a look at our fees page to see what percentage is deducted with the Personal Pro and Business account...