HighStream - Video Service Official Support

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Every time I want to change the presentation image of a video (Choose new video snapshot).
I get this error and it does not change it:
Software error:
Can not locate GD.pm in @INC (@INC contains: .modules / usr / local / lib64 / perl5 / usr / local / share / perl5 / usr / lib64 / perl5 / vendor_perl / usr / share / perl5 / vendor_perl / usr / lib64 / perl5 / usr / share / perl5) at /var/www/cgi-bin/index.cgi line 3993.
For help, please send mail to the webmaster (support@clipwatching.com), giving this error message and the time and date of the error.

Is there any solution.

Greetings.
Can you give me screenshot from error?

Still the same!
send me your link we will check it.
 
QXpKq87Y_o.jpg

upload doesn't work
 
In (my_account) there is an option that says:

Video Thumbnail: Screenlist / Single image

Although I put (Single image) never remains as my option, always returns to (Screenlist).

And regarding the error:
I go to any video I give to (edit), then I give it to (Change snapshot), then I give it to (select file),

https://subefotos.com/ver/?9f39093a243cd61e070e37b8894f58a1o.jpg

I put my image to upload, I give it to upload and this error happens:

https://subefotos.com/ver/?ed768b76822b8757a2b036a9d7a7aa8fo.jpg

And it does not change anything or upload the image or anything at all.

In any other page what happens is that the uploaded image is the one that appears when you click on the video link (as video presentation), on your page there is a video capture with 6 images of the video.
I just want the one that I upload to appear.
 
In (my_account) there is an option that says:

Video Thumbnail: Screenlist / Single image

Although I put (Single image) never remains as my option, always returns to (Screenlist).

And regarding the error:
I go to any video I give to (edit), then I give it to (Change snapshot), then I give it to (select file),

https://subefotos.com/ver/?9f39093a243cd61e070e37b8894f58a1o.jpg

I put my image to upload, I give it to upload and this error happens:

https://subefotos.com/ver/?ed768b76822b8757a2b036a9d7a7aa8fo.jpg

And it does not change anything or upload the image or anything at all.

In any other page what happens is that the uploaded image is the one that appears when you click on the video link (as video presentation), on your page there is a video capture with 6 images of the video.
I just want the one that I upload to appear.
Checking...
 
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