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Hi everyone AlertPay Team is my colleague Hadi. He is another member of the online support for AlertPay. Please direct all your PMs to that account, AlertPay Team. For those of you that sent PMs I will try to respond to them today. Cheers

Hi inject0r Your bank transfer was processed yesterday, it still takes time for your bank to accept and route the funds to your account. The “completed” status only indicates that it has been processed and exported from our system. It does not indicate that the funds are in your account...

Hi Mr-R-T Yes, the pending status is totally normal while your transaction is being processed. Cheers

Hi snkr007, DownServ Please pm me your issue along with your AlertPay account name. I will look into it. Cheers

Hi prathaprabhu You can find these answers in the FAQ section of our website, https://helpdesk.alertpay.com/index.php?_m=knowledgebase&_a=view This will help you add a bank account to your AlertPay account...

Hi nirmalpattra AlertPay only allows transfers to or from specific recognized exchangers who have completed a stringent review process to prove their reliability. To view a list of the exchangers our members can use through our system please do the following: 1) Login to your AlertPay...

Hi ps03, Ice It is not uncommon to see the Pending status. Bank transfers are processed in 4-6 business days. Bank wires take 2-4 business days to process. What counts is that the wire is successful, and Im monitoring both of your accounts. Cheers

Hi samipk I understand where you are coming from. Our business development team is working hard on bringing on more merchants. Cheers

Hi IRFA Once the AlertPay prepaid card is out of beta and available to everyone, I will announce it on this forum. Thanks for your patience. Cheers

Hi Sonic, Unfortunately we are only testing the service out in the United States for now. The results will determine when the feature will be available to the rest of our members. Thanks for your patience and cooperation. Cheers

Hi Mr. Harry, I apologize for the inconvenience but we can't offer you a time frame for when credit card processing will be available again. I want you to know that we are working diligently to resolve this issue as soon as possible. Again, sorry for any inconvenience this may have caused. I...

Hi Betz Absolutely, you can withdraw to your local bank. Certain countries have localized banking, which enables them to do bank transfers. Everyone else can do a bank wire. What country are you from so that I may tell you about your options? Cheers

Hi Ice Could I have your AlertPay account name please, to look into the issue? Thanks. Cheers

Hi MSL6600 At the moment, you can verify your account by bank wire deposit. To start the verification process, just follow these steps: 1. Login to your AlertPay account. 2. Under Profile, click on Personal. 3. Select Verification. 4. Complete the bank wire verification procedures as...

Hi fadepal You cannot add someone else’s bank account to your AlertPay account. Our security team will surely flag the account as it goes against our user agreement, which would lead to your account being locked, potential fine, and the bank account disabled. Is there a reason why...

Hi everyone At this moment here is what I know concerning the credit card issues. It seems to be an integration issue which has affected the way we process MasterCard and Visa. American Express has not been affected and hence why we can still process that. It was Thanksgiving weekend...

Hi astra8 Could I please your account name to look into the issue? Bank wires take 2-4 business day to process. You can see the process times on our site, https://www.alertpay.com/en/deposit.aspx Cheers

Hi everyone As it is Thanksgiving in Canada, I would just like to inform you that AlertPay will be closed on Monday. Bank transfers/wires will be delayed by one business day as banks in Canada and the United States will be closed. AlertPay will be open again on Tuesday, and I will be...

Hi -saMmy- Thanks for the kind words, and support. We appreciate it. Cheers

Hi avRo Could you please PM me with your account name. Cheers